Privacy Policy

Roaming Routes values your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you use our services for booking travel, including train reservations, accommodations, transportation, and other travel-related services ("Services").

By using our website, mobile app, or other services, you agree to the collection and use of your information in accordance with this policy.

We collect various types of information to provide, improve, and personalize our Services. This includes:

• Contact Information: Name, email address, phone number, postal address.
• Booking Information: Travel preferences, payment information (credit/debit card details), travel dates, routes, seat preferences, and any special requests (e.g., meals, assistance).
• Account Information: If you create an account with us, we collect login credentials, user preferences, and other profile-related data.
• Communications: Any correspondence, such as emails, phone calls, or chat interactions, you have with our customer service team.

• Usage Data: Information about how you use our website, mobile app, and Services, such as IP addresses, browser types, device information, and operating systems.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to track your activity on our platforms. For more details, see our Cookie Policy below.

We use your personal and non-personal information for the following purposes:

• Booking and Reservation Services: To process your travel bookings, reservations, and payments.
• Customer Support: To respond to your inquiries, resolve issues, and provide support services.
• Communication: To send you booking confirmations, updates on your travel, promotional offers, surveys, and newsletters (with your consent).
• Personalization: To provide personalized travel suggestions, deals, and recommendations based on your preferences and past bookings.
• Improvement of Services: To analyze user behavior and feedback, improving the performance, design, and functionality of our platforms.
• Legal Compliance: To comply with applicable laws, regulations, and legal obligations, such as fraud prevention and security.

We do not sell, rent, or lease your personal information to third parties. However, we may share your information in the following situations:

• Service Providers: We may share your information with third-party service providers (such as payment processors, airlines, railway companies, hotels, and travel agencies) to facilitate the provision of our Services.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
• Legal Requirements: We may disclose your information if required by law or in response to legal requests, such as subpoenas, court orders, or government inquiries.
• Protection of Rights: We may disclose your information to protect our rights, safety, or property, or the rights, safety, or property of others.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once your information is no longer needed, we will securely delete or anonymize it.

You have the following rights regarding your personal information:

• Access and Correction: You have the right to access, update, or correct the personal information we hold about you.
• Deletion: You can request that we delete your personal information, subject to applicable legal exceptions.
• Opt-Out of Marketing Communications: You may opt out of receiving marketing communications from us by clicking the "unsubscribe" link in emails or by contacting us directly.
• Cookies Management: You can control the use of cookies through your browser settings. However, please note that disabling cookies may affect the functionality of our website or app.

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, or disclosure. These measures include encryption, secure servers, and access controls. However, please be aware that no security system is entirely foolproof, and we cannot guarantee the absolute security of your data.

If you are located outside of [Your Country], please note that your personal information may be transferred to, and stored on, servers located in countries where data protection laws may differ. By using our Services, you consent to the transfer of your information to these countries.

Our Services are not directed to individuals under the age of 18, and we do not knowingly collect personal information from children. If we learn that we have collected personal information from a child under the age of 18, we will take steps to delete that information as soon as possible.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will post the updated policy on our website and notify you via email or other means, as appropriate. Please review this policy periodically for any updates.

10. Contact Us

To enhance your experience, we use cookies and similar tracking technologies to collect and store information when you visit our website or use our mobile app. Cookies are small text files that are stored on your device to help us recognize your preferences and optimize the performance of our Services.

You can manage your cookie settings through your browser preferences. However, some features of our website may not function properly if cookies are disabled.

This privacy policy helps ensure transparency, build trust with users, and ensures compliance with data protection regulations (such as GDPR or CCPA). Adjust the details as needed based on your company's specific practices and the applicable laws in your country or region.